Zyrah Circle Terms

1. INTRODUCTION

Zyrah Circle ("Program") is a loyalty program offered by SAHRASAFAR GROUP INC ("SahraSafar," "we," "us," or "our"). By participating in the Program, Members can earn Zyrah Points on Eligible Bookings made through the Platform and can obtain tier-based benefits, subject to these Terms and Conditions.

These Zyrah Circle Terms and Conditions apply to you if you create an Account on the Platform or access the Program through your Account. These terms supplement and are incorporated into the SahraSafar Terms and Conditions. In the event of a conflict between these Program terms and the general Terms and Conditions, these Program terms prevail with respect to loyalty program matters.

PLEASE NOTE: Section 14 of these Terms incorporates the arbitration agreement and class action waiver from the SahraSafar Terms and Conditions. Section 11 gives us the right to make changes to these Terms and Conditions.

2. DEFINITIONS

"Account" means your registered SahraSafar account.

"Eligible Booking" means a flight Booking made by a Member directly on the Platform, while signed in to the Member's Account, with a flight supplier that SahraSafar has designated as earning Zyrah Points. Not every flight offered on the Platform is an Eligible Booking. As of the effective date, only flight Bookings can be Eligible Bookings. Hotel bookings, Partner Service bookings, and all other travel services are not Eligible Bookings.

"Lifetime Points" means the total Zyrah Points you have earned since you became a Member, less Zyrah Points deducted for cancelled Bookings (see Section 8). Lifetime Points do not reset.

"Member" means an individual who meets the eligibility requirements and has an active Account on the Platform.

"Platform" means the SahraSafar website at https://www.sahrasafar.com, its mobile applications, and related digital interfaces.

"Qualifying Bookings" means the number of Eligible Bookings that earned Zyrah Points, less those for which Zyrah Points were deducted (see Section 8).

"Reset Date" means the date three hundred sixty-five (365) days after you became a Member and, after each reset, the date 365 days after that reset.

"Tier" means Oasis, Caravan, or Sultan, as determined in accordance with these Terms and Conditions.

"Zyrah Points" means the loyalty currency earned under this Program. Zyrah Points are promotional in nature, have no cash value, and may not be transferred, sold, or redeemed for cash under any circumstances. Zyrah Points cannot currently be redeemed or used toward Bookings.

3. ENROLLMENT AND ELIGIBILITY

3.1 Who Can Join

The Program is open only to individuals who are at least eighteen (18) years old, or the age of majority in their country of residence, whichever is older, and have a valid SahraSafar Account. Companies, groups, organizations, and travel agents (acting in their agent capacity) may not enroll as Members. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use.

3.2 How to Enroll

You automatically become a Member when you create an Account on the Platform. You enter the Program at the Oasis tier.

3.3 One Account Per Person

Each individual may maintain only one (1) Account and one (1) Program membership. If we discover duplicate accounts, we may merge them at our discretion.

3.4 Leaving the Program

If you delete your Account, your Program membership is terminated. You will lose all accumulated Zyrah Points, tier status, and benefits. Deleted Accounts and associated Zyrah Points cannot be reinstated. If you wish to rejoin, you must create a new Account and start from the Oasis tier.

3.5 Legal Compliance

Membership in the Program is void where prohibited by law. You are responsible for ensuring that your participation complies with all applicable laws and, if applicable, your employer's policies regarding loyalty programs.

4. EARNING ZYRAH POINTS

4.1 General Rules

Zyrah Points can only be earned by the Member who owns the Account through which the Eligible Booking is made. The Member earns points regardless of who the travelers are on the Booking. Other travelers named on the itinerary do not earn points.

To earn Zyrah Points, you must:

1. be a Member prior to making the Booking;
2. be signed into your Account at the time of Booking; and
3. make an Eligible Booking that is confirmed.

Points are not earned on Bookings made without being signed in, or on Bookings made before Account creation. Points earned on a Booking that is later cancelled, in whole or in part, may be deducted as described in Section 8.

4.2 Earning Rates

Zyrah Points are earned on the total amount of the Booking in US dollars, including taxes and fees. The final points earned are calculated as: floor(Booking Total x Tier Multiplier x Cabin Class Multiplier x Route Bonus). The Route Bonus is 1x unless a promotion applies to that route, in which case the highest active promotion multiplier for that route is used. If a Booking has flights in different cabin classes, the cabin class used on most of its flights applies, and if there is a tie, the higher cabin class applies.

Tier Multipliers:

Cabin Class Multipliers:

Tier and cabin class multipliers stack. For example, a Sultan member (1.5x) booking Business class (1.5x) with a $500 Booking total earns floor($500 x 1.5 x 1.5) = 1,125 Zyrah Points.

You earn points at the rate of the tier you hold when the points are credited, not at the time of travel.

4.3 Point Crediting

After an Eligible Booking is confirmed, the Zyrah Points earned are added to your points balance and your Lifetime Points. There is no pending period. If the Booking is later cancelled, the points may be deducted as described in Section 8.

4.4 What Does NOT Earn Points

The following do NOT earn Zyrah Points:

1. Hotel bookings (including via hotels.sahrasafar.com);
2. Activity or experience bookings;
3. eVisa, eSIM, or other Partner Service bookings;
4. Cancelled or refunded Bookings;
5. Flight Bookings that are not Eligible Bookings;
6. Bookings made while not signed into your Account;
7. Bookings made before Account creation;
8. Bookings paid for entirely with promotional credits or coupons (if applicable).

4.5 Currency

Zyrah Points are calculated on the US dollar value of your Booking total. If you see prices or pay in another currency, points are based on that US dollar value, not on the amount shown in your currency.

5. POINT EXPIRATION

5.1 Points Balance Reset

Your Zyrah Points balance resets to zero on or after each Reset Date. The first Reset Date is 365 days after you became a Member, and each later one is 365 days after the previous reset. New Bookings do not change your Reset Date. Points in your balance when a reset is applied are forfeited without compensation. We may send you a reminder before your Reset Date, but not receiving a reminder does not affect the reset.

5.2 No Reinstatement

Expired Zyrah Points will not be credited to your Account under any circumstances.

5.3 Promotional Points

From time to time, we may offer promotional Zyrah Points with different earning rates or conditions. Promotional points may have different expiration periods as specified in the offer terms. If no separate expiration is stated, promotional points are reset under the same rule as standard points.

5.4 Tier Not Affected

A reset affects only your points balance. It does not reduce your Lifetime Points, your Qualifying Bookings, or your tier.

6. MEMBERSHIP TIERS

6.1 Tier Qualification

You enter the Program at the Oasis tier. Your tier is based on your Lifetime Points and your Qualifying Bookings:

To qualify for a higher tier, you must meet both the Lifetime Points threshold and the minimum Qualifying Bookings requirement. Approximate spend is based on economy class flights at the Oasis earning rate; actual spend required may be lower with cabin class multipliers or promotional bonuses.

6.2 Tier Duration

Your tier is updated when Zyrah Points are added to or deducted from your Account. It is not reassessed at the end of a year and does not change when your points balance resets.

6.3 Tier Downgrade

Your tier may be lowered if a cancellation or a chargeback reduces your Lifetime Points or Qualifying Bookings below the requirement for your current tier.

7. PROGRAM BENEFITS

7.1 Tier Benefits

We may also offer promotions that are limited to Members of a specific tier.

7.2 Nature of Benefits

Program benefits are promotional in nature, have no cash value, and may not be transferred to another Member or redeemed for cash. Benefits provided by third-party partners are subject to the terms of those third parties, and SahraSafar is not responsible for third-party benefit delivery.

7.3 Benefit Changes

We reserve the right to introduce, modify, suspend, or withdraw any benefits at any time. Beneficial changes or changes without material impact may be made without notice. Changes that substantially reduce benefits for a tier will be communicated with reasonable prior notice (no less than 30 days).

8. CANCELLATIONS, REFUNDS, AND POINT ADJUSTMENTS

8.1 Cancellation of Eligible Booking

If you cancel an Eligible Booking, or any part of it, all Zyrah Points earned from that Booking are deducted from your balance when the cancellation is processed, even if only part of the price, or none of it, is refunded. If the airline cancels the Booking, we may deduct those points. Your Lifetime Points and Qualifying Bookings are reduced accordingly, which may lower your tier (see Section 6.3).

8.2 No Negative Balance

If your points balance is lower than the points to be deducted, your balance is reduced to zero. Your balance will not go negative.

8.3 Chargebacks and Disputes

If you open a chargeback or payment dispute for a Booking, we remove the Zyrah Points earned from that Booking when the dispute is opened, and recalculate your Lifetime Points, Qualifying Bookings and tier. Points are not restored when the dispute closes.

8.4 Adjustment Rights

We reserve the right to correct any inaccuracy in your Zyrah Points balance or tier status within one hundred and eighty (180) days. If you believe your Account does not reflect the correct Zyrah Points, you must contact support@sahrasafar.com within 180 days of the completed travel. SahraSafar will make the final determination on all point adjustments.

9. PROMOTIONAL OFFERS

From time to time, we may offer opportunities to earn additional or bonus Zyrah Points through promotions, route multipliers, or partner offers ("Promotional Offers"). All applicable terms and conditions of the specific Promotional Offer must be met to earn the bonus points. Promotional Offers are limited to the intended recipient, are promotional in nature, may not be transferred, and may not be redeemed for cash. Promotional Offers do not apply to cancelled Bookings. We reserve the right to modify or discontinue any Promotional Offer at any time.

10. IMPROPER ACTIVITY

We reserve the right to disqualify any Member we reasonably believe is tampering with the Program, acting in breach of these Terms, or engaging in fraudulent or deceptive conduct. Improper activity includes, but is not limited to:

1. selling, bartering, or trading Zyrah Points;
2. using fraudulently acquired points;
3. requesting points for Bookings that were not legitimately completed;
4. exploiting system errors to earn undeserved points;
5. accessing another Member's Account; or
6. creating multiple Accounts.

If improper activity is found, we may:

1. close or freeze your Account immediately;
2. rescind all accumulated Zyrah Points and benefits;
3. revoke tier status;
4. permanently ban you from the Program; and
5. take any necessary legal action, including seeking damages.

11. CHANGES TO THE PROGRAM

We may modify these Terms and Conditions at any time, including the rules and rates for earning Zyrah Points, the tiers and requirements, the expiration policy, benefits, and all other aspects of the Program.

We will send notices to the email address on your Account or via a notification on the Platform. Your continued participation after changes constitutes acceptance. If you disagree, you may delete your Account per the SahraSafar Terms and Conditions.

12. SUSPENSION AND TERMINATION

12.1 Program Continuation

The Zyrah Circle Program has no predetermined termination date and may continue until we decide to terminate it.

12.2 Program Termination

We may end the Program with at least sixty (60) days' notice. When the Program ends, all Zyrah Points, tier status and benefits end without compensation.

12.3 Individual Suspension

We may suspend or terminate any individual Member's participation for violation of these Terms, improper activity, or any other reason with thirty (30) days' notice (or immediately for fraud or abuse).

13. LIMITATION OF LIABILITY

The Program is provided without any warranty, express or implied, including warranties of satisfactory quality, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded under applicable law.

To the maximum extent permitted by law, SahraSafar, its officers, directors, employees, agents, and affiliates shall not be liable for:

1. inability to earn Zyrah Points;
2. inaccuracies in the awarding or reporting of points;
3. changes to tier status;
4. inability to use Program benefits;
5. interference by third parties in the Program or your Account;
6. any loss arising from your participation in the Program; or
7. points that expire or are forfeited, except where directly caused by SahraSafar's negligence.

You acknowledge that Zyrah Points are promotional, have no monetary value, and do not constitute property. Loss or expiration of Zyrah Points does not give rise to a claim for compensation.

14. DISPUTES

All disputes relating to the Zyrah Circle Program are subject to the dispute resolution, arbitration and class action waiver provisions in Section 22 of the SahraSafar Terms and Conditions, which are incorporated by reference. Before initiating any formal proceedings, you agree to contact support@sahrasafar.com and attempt informal resolution within thirty (30) days.

15. PRIVACY

We collect and process your personal data in connection with the Program in accordance with our Privacy Policy. This includes using your data to administer your membership, track points and tier status, send loyalty-related communications, and provide tier benefits. You may opt out of promotional communications at any time via your Account settings or by contacting support@sahrasafar.com. For full details, see our Privacy Policy.

16. GENERAL

These Zyrah Circle Terms and Conditions supplement the SahraSafar Terms and Conditions. If any provision is found invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision does not waive our right to enforce it in the future. These Terms and the SahraSafar Terms and Conditions constitute the entire agreement regarding the Program.

17. CONTACT

SAHRASAFAR GROUP INC Website: https://www.sahrasafar.com

*By participating in the Zyrah Circle program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.*