Zyrah Circle Terms

1. INTRODUCTION

Zyrah Circle ("Program") is a loyalty program offered by SAHRASAFAR GROUP INC ("SahraSafar," "we," "us," or "our"). By participating in the Program, Members can earn Zyrah Points for booking and completing eligible travel through the Platform and can obtain tier-based benefits, subject to these Terms and Conditions.

These Zyrah Circle Terms and Conditions apply to you if you create an Account on the Platform or access the Program through your Account. These terms supplement and are incorporated into the SahraSafar Terms and Conditions. In the event of a conflict between these Program terms and the general Terms and Conditions, these Program terms prevail with respect to loyalty program matters.

PLEASE NOTE: Section 14 of these Terms incorporates the arbitration agreement and class action waiver from the SahraSafar Terms and Conditions. Section 11 gives us the right to make changes to these Terms and Conditions.

2. DEFINITIONS

"Account" means your registered SahraSafar account.

"Eligible Booking" means a flight Booking made by a Member directly on the Platform that is later Completed. As of the effective date, only flight Bookings qualify as Eligible Bookings. Hotel bookings, Partner Service bookings, and all other travel services are not Eligible Bookings.

"Completed" means the Member or other travelers booked under the Account have flown on the booked flight(s) and the Booking has not been cancelled or refunded.

"Member" means an individual who meets the eligibility requirements and has an active Account on the Platform.

"Membership Year" means each calendar year from January 1 (00:00 UTC) through December 31 (23:59 UTC).

"Platform" means the SahraSafar website at https://www.sahrasafar.com, its mobile applications, and related digital interfaces.

"Tier" means Oasis, Caravan, or Sultan, as determined in accordance with these Terms and Conditions.

"Zyrah Points" means the loyalty currency earned under this Program. Zyrah Points are promotional in nature, have no cash value, and may not be transferred, sold, or redeemed for cash under any circumstances.

3. ENROLLMENT AND ELIGIBILITY

3.1 Who Can Join

The Program is open only to individuals who are at least eighteen (18) years old — or the age of majority in their country of residence, whichever is older — and have a valid SahraSafar Account. Companies, groups, organizations, and travel agents (acting in their agent capacity) may not enroll as Members. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use.

3.2 How to Enroll

You automatically become a Member when you create an Account on the Platform. You enter the Program at the Oasis tier.

3.3 One Account Per Person

Each individual may maintain only one (1) Account and one (1) Program membership. If we discover duplicate accounts, we may merge them at our discretion.

3.4 Leaving the Program

If you delete your Account, your Program membership is terminated. You will lose all accumulated Zyrah Points, tier status, and benefits. Deleted Accounts and associated Zyrah Points cannot be reinstated. If you wish to rejoin, you must create a new Account and start from the Oasis tier.

3.5 Legal Compliance

Membership in the Program is void where prohibited by law. You are responsible for ensuring that your participation complies with all applicable laws and, if applicable, your employer's policies regarding loyalty programs.

4. EARNING ZYRAH POINTS

4.1 General Rules

Zyrah Points can only be earned by the Member who owns the Account through which the Eligible Booking is made. The Member earns points regardless of who the travelers are on the Booking. Other travelers named on the itinerary do not earn points.

To earn Zyrah Points, you must:

1. be a Member prior to making the Booking;
2. be signed into your Account at the time of Booking; and
3. complete the Booking (i.e., the flight must be flown).

Points are not earned on Bookings made without being signed in, or on Bookings made before Account creation.

4.2 Earning Rates

Zyrah Points are earned on the base fare amount paid (excluding taxes, fees, SahraSafar processing fee, and SahraSafar convenience fee). The final points earned are calculated as: floor(Base Fare x Tier Multiplier x Cabin Class Multiplier x Route Bonus).

Tier Multipliers:

Cabin Class Multipliers:

Tier and cabin class multipliers stack. For example, a Sultan member (1.5x) booking Business class (1.5x) on a $500 fare earns floor($500 x 1.5 x 1.5) = 1,125 Zyrah Points.

You earn points at the rate of the tier you hold at the time of Booking, not at the time of travel.

4.3 Point Crediting

After a Booking is confirmed, the anticipated Zyrah Points will appear as pending in your Account. Pending points are not available for use. Points move from pending to available status after the Eligible Booking is Completed:

Changes or cancellations to the Booking may result in differences between pending and actual points earned.

4.4 What Does NOT Earn Points

The following do NOT earn Zyrah Points:

1. Hotel bookings (including via hotels.sahrasafar.com);
2. Activity or experience bookings;
3. eVisa, eSIM, or other Partner Service bookings;
4. Cancelled or refunded Bookings;
5. Taxes, government fees, SahraSafar processing fees, or convenience fees;
6. Bookings made while not signed into your Account;
7. Bookings made before Account creation;
8. Bookings paid for entirely with promotional credits or coupons (if applicable).

4.5 Currency

All Zyrah Points are calculated based on the USD amount paid. If you view prices in a display currency other than USD, points are calculated on the actual USD charge, not the displayed amount.

5. POINT EXPIRATION

5.1 Annual Expiration

All Zyrah Points — whether pending or available — expire at the end of each Membership Year (December 31, 23:59 UTC). Unused points that are not redeemed before expiration will be forfeited without compensation.

5.2 No Reinstatement

Expired Zyrah Points will not be credited to your Account under any circumstances.

5.3 Promotional Points

From time to time, we may offer promotional Zyrah Points with different earning rates or conditions. Promotional points may have different expiration periods as specified in the offer terms. If no separate expiration is stated, promotional points expire under the same calendar-year rule as standard points.

6. MEMBERSHIP TIERS

6.1 Tier Qualification

You enter the Program at the Oasis tier. To qualify for a higher tier, you must earn the specified number of Zyrah Points from Eligible Bookings within a single Membership Year:

To qualify for a higher tier, you must meet both the points threshold and the minimum completed Bookings requirement within a single Membership Year. Approximate spend is based on economy class flights at the Oasis earning rate; actual spend required may be lower with cabin class multipliers or promotional bonuses.

6.2 Tier Duration

Once earned, your tier is valid for the remainder of the Membership Year in which you qualified, the next full Membership Year, and through January 31 of the following year (grace period). After the grace period, your tier is reassessed based on the Zyrah Points earned in the most recently completed Membership Year. Your tier may be reduced if you did not earn sufficient points.

6.3 Tier Downgrade

If you do not earn enough Zyrah Points to maintain your current tier, you will be moved to the appropriate lower tier at the end of the grace period. You will retain the benefits of your current tier until the downgrade takes effect.

7. PROGRAM BENEFITS

7.1 Tier Benefits

7.2 Nature of Benefits

Program benefits are promotional in nature, have no cash value, and may not be transferred to another Member or redeemed for cash. Benefits provided by third-party partners are subject to the terms of those third parties, and SahraSafar is not responsible for third-party benefit delivery.

7.3 Benefit Changes

We reserve the right to introduce, modify, suspend, or withdraw any benefits at any time. Beneficial changes or changes without material impact may be made without notice. Changes that substantially reduce benefits for a tier will be communicated with reasonable prior notice (no less than 30 days).

8. CANCELLATIONS, REFUNDS, AND POINT ADJUSTMENTS

8.1 Cancellation of Eligible Booking

If an Eligible Booking is cancelled and a refund is issued, the Zyrah Points earned (or pending) from that Booking will be deducted from your balance.

8.2 Negative Balance

If you have already used some or all of the Zyrah Points earned from a subsequently cancelled Booking, your point balance may go negative. A negative balance will be recovered through future Eligible Bookings. You may not make new redemptions while your balance is negative.

8.3 Chargebacks and Disputes

If you initiate a chargeback, payment reversal, or dispute that results in a refund of a Booking, all associated Zyrah Points and tier credit will be rescinded.

8.4 Adjustment Rights

We reserve the right to correct any inaccuracy in your Zyrah Points balance or tier status within one hundred and eighty (180) days. If you believe your Account does not reflect the correct Zyrah Points, you must contact support@sahrasafar.com within 180 days of the completed travel. SahraSafar will make the final determination on all point adjustments.

9. PROMOTIONAL OFFERS

From time to time, we may offer opportunities to earn additional or bonus Zyrah Points through promotions, route multipliers, or partner offers ("Promotional Offers"). All applicable terms and conditions of the specific Promotional Offer must be met to earn the bonus points. Promotional Offers are limited to the intended recipient, are promotional in nature, may not be transferred, and may not be redeemed for cash. Promotional Offers do not apply to cancelled Bookings. We reserve the right to modify or discontinue any Promotional Offer at any time.

10. IMPROPER ACTIVITY

We reserve the right to disqualify any Member we reasonably believe is tampering with the Program, acting in breach of these Terms, or engaging in fraudulent or deceptive conduct. Improper activity includes, but is not limited to:

1. selling, bartering, or trading Zyrah Points;
2. using fraudulently acquired points;
3. requesting points for Bookings that were not legitimately completed;
4. exploiting system errors to earn undeserved points;
5. accessing another Member's Account; or
6. creating multiple Accounts.

If improper activity is found, we may:

1. close or freeze your Account immediately;
2. rescind all accumulated Zyrah Points and benefits;
3. revoke tier status;
4. permanently ban you from the Program; and
5. take any necessary legal action, including seeking damages.

11. CHANGES TO THE PROGRAM

We may modify these Terms and Conditions at any time, including the rules and rates for earning and using Zyrah Points, the tiers and requirements, the expiration policy, benefits, and all other aspects of the Program.

We will send notices to the email address on your Account or via a notification on the Platform. Your continued participation after changes constitutes acceptance. If you disagree, you may delete your Account per the SahraSafar Terms and Conditions.

12. SUSPENSION AND TERMINATION

12.1 Program Continuation

The Zyrah Circle Program has no predetermined termination date and may continue until we decide to terminate it.

12.2 Program Termination

We may terminate the Program at any time. Upon termination, you will have at least sixty (60) days from the announcement date to use available Zyrah Points remaining in your Account. After that date, all points and benefits will be forfeited without compensation.

12.3 Individual Suspension

We may suspend or terminate any individual Member's participation for violation of these Terms, improper activity, or any other reason with thirty (30) days' notice (or immediately for fraud or abuse).

13. LIMITATION OF LIABILITY

The Program is provided without any warranty, express or implied, including warranties of satisfactory quality, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded under applicable law.

To the maximum extent permitted by law, SahraSafar, its officers, directors, employees, agents, and affiliates shall not be liable for:

1. inability to earn or use Zyrah Points;
2. inaccuracies in the awarding, using, or reporting of points;
3. changes to tier status;
4. inability to use Program benefits;
5. interference by third parties in the Program or your Account;
6. any loss arising from your participation in the Program; or
7. points that expire or are forfeited — except where directly caused by SahraSafar's negligence.

You acknowledge that Zyrah Points are promotional, have no monetary value, and do not constitute property. Loss or expiration of Zyrah Points does not give rise to a claim for compensation.

14. DISPUTES

All disputes relating to the Zyrah Circle Program are subject to the Dispute Resolution — Arbitration and Class Action Waiver provisions (Section 22) of the SahraSafar Terms and Conditions, which are incorporated by reference. Before initiating any formal proceedings, you agree to contact support@sahrasafar.com and attempt informal resolution within thirty (30) days.

15. PRIVACY

We collect and process your personal data in connection with the Program in accordance with our Privacy Policy. This includes using your data to administer your membership, track points and tier status, send loyalty-related communications, and provide tier benefits. You may opt out of promotional communications at any time via your Account settings or by contacting support@sahrasafar.com. For full details, see our Privacy Policy.

16. GENERAL

These Zyrah Circle Terms and Conditions supplement the SahraSafar Terms and Conditions. If any provision is found invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision does not waive our right to enforce it in the future. These Terms and the SahraSafar Terms and Conditions constitute the entire agreement regarding the Program.

17. CONTACT

SAHRASAFAR GROUP INC Website: https://www.sahrasafar.com

*By participating in the Zyrah Circle program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.*