SMS Terms

1. ABOUT THIS PAGE

This page describes the text-messaging (SMS) programs that SAHRASAFAR GROUP INC ("SahraSafar") operates under the SahraSafar brand at https://www.sahrasafar.com, quotes the exact consent language shown on our forms, and explains how to opt in and out. It supplements our Terms and Conditions (Section 24) and our Privacy Policy (Section 14). One-time passcodes that you request in order to sign in, verify a phone number, or reset a password are sent at your request and are not part of any program described here.

2. PROGRAMS AND CONSENT LANGUAGE

Each program requires its own separate opt-in. No checkbox is ever pre-ticked, and no program is required to create an account, verify a phone number, complete a booking, or use the partner portal.

2.1 Booking and Account Alerts

Transactional and informational messages: booking confirmations, itinerary changes, check-in reminders, and security notices. Message frequency varies. The checkbox on our forms reads:

"I agree to receive booking and account alerts from SahraSafar by text message at this number, such as booking confirmations, itinerary changes, check-in reminders and security notices. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy."

2.2 Marketing Messages

Recurring promotional messages such as deals and fare alerts, sent using automated technology. Up to 4 messages per month. The checkbox on our forms reads:

"I agree to receive recurring marketing text messages from SahraSafar at this number, such as deals and fare alerts, sent using automated technology. Up to 4 messages per month. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy."

2.3 Partner Account and Payout Alerts

For travel agents and affiliates who use the SahraSafar partner portal. Message frequency varies. The checkbox in the partner portal reads:

"I agree to receive account and payout alerts from SahraSafar by text message at this number. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of using the partner portal. See our SMS Terms and Privacy Policy."

3. WHERE YOU OPT IN

The checkboxes appear, always unticked and always separate from the Terms and Conditions checkbox, at the places where we collect a phone number that we may text:

1. the profile step of sign-up, when you register with a phone number (booking and account alerts);
2. the add or change phone number page under your account (booking and account alerts);
3. Account > Settings > Text messages, where each program has its own control (booking and account alerts; marketing messages);
4. the partner portal, under Settings > Notifications (partner account and payout alerts);
5. flight checkout and payment, for booking and account alerts to your signed-in account's verified phone number. An existing opt-in is shown as enabled, rather than requesting consent again.

Ticking a box records your consent together with the exact consent text and version shown to you, the language it was displayed in, the phone number, the date and time, the page on which you acted, and your IP address and browser details. Changing your phone number ends the consent given for the previous number; you will be asked again before we text the new one.

4. MESSAGE FREQUENCY AND COST

Booking and account alerts: message frequency varies. Marketing messages: up to 4 messages per month. Partner account and payout alerts: message frequency varies. Message and data rates may apply; check with your carrier for the cost of receiving text messages on your plan.

5. HOW TO OPT OUT

Reply STOP to any message to stop all text messages from SahraSafar. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT work the same way. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again. You can also switch off each program under Account > Settings > Text messages (partners: Settings > Notifications), use the preference link included in our messages, or email support@sahrasafar.com. Opt-out requests are honored within 10 business days and normally immediately. To re-subscribe, reply START or tick the checkbox again in your settings.

6. HELP

Reply HELP to any message, or email support@sahrasafar.com.

7. PRIVACY

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our SMS delivery provider processes phone numbers and message content solely to deliver the messages you have asked for. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy, Section 14, for what we record and how long we keep it.

8. CONTACT

SAHRASAFAR GROUP INC Website: https://www.sahrasafar.com

*This page is the public description of SahraSafar's text-messaging programs and of the consent language shown to subscribers.*